Shipping & Returns

We aim to provide a smooth shopping experience with reliable shipping and a fair return policy. Please review the details below for both domestic and international shipping, as well as our exchange policy.

Shipping Details

Domestic (Within India)

Orders are dispatched within 4 working days
Delivered within 7 working days via standard courier
Free shipping on all domestic orders
Tracking details will be shared via email and available under ‘My Orders’ in ‘My Account’

International (Outside India)

Orders are dispatched within 4 working days
Delivered within 10-15 working days via standard courier
Shipping charges are calculated at checkout
Tracking details will be shared via email and available under ‘My Orders’ in ‘My Account’

Return & Exchange

No Refunds or Standard Returns

As a policy, we do not offer refunds or accept returns on any product sold. However, we allow exchanges in case of:

Incorrect product received
Product damaged during transit

Damage During Transit

If your order arrives damaged, we are here to help with repairs or a replacement. To process your claim:

Share an unboxing video and clear images of the damaged product & packaging within 48 hours of delivery
Email the details to info.kosmicdots@gmail.com
We may request additional information to escalate the issue with our shipping partner
Requests made after 48 hours of delivery will not be eligible for return or replacement.

How to Return a Product for Exchange

If you receive a defective, damaged, or incorrect item:

Email images of the product and packaging to info.kosmicdots@gmail.com within 48 hours of delivery
Once verified, we will send return instructions to your registered email
The product must be packed exactly as received, with original packaging and any gifts included
Return courier charges will be borne by the customer
The item must be returned in the same condition it was received to qualify for an exchange